I disagree. If there are employees in your company that don't know everything about what's going on, they could inadvertently work at cross purposes to your plan. And you lose their input on the planning.
Your business is your customers. Everything else is secondary. Not allowing your employees, the ones who talk directly to your customers, help with your planning means you're not paying attention to your customers. That means you're going to lose sales. Keeping a valuable resource like this out of the loop is just dumb.
Authored Comments
I disagree. If there are employees in your company that don't know everything about what's going on, they could inadvertently work at cross purposes to your plan. And you lose their input on the planning.
Your business is your customers. Everything else is secondary. Not allowing your employees, the ones who talk directly to your customers, help with your planning means you're not paying attention to your customers. That means you're going to lose sales. Keeping a valuable resource like this out of the loop is just dumb.
"The customer is always right" means you have to listen to the customer to find out what they want. Don't guess, ask.