1 There is also the 'hidden' responsibility when FLOSS software is used inside a company. The 'actual user desk' needs to be trained when there are problems to use community forums etc. to seek solutions, as often there is no specific IT department or person inside the company. Thus it needs a change in mental attitude from "get IT to fix it" to " How do I fix it". This is a major change in responsibility on folk who use IT just as part of their job (e.g invoice clerks etc.). It once done builds abetter team and usually a person becomes the 'in house go to person for help'.
Thank you for the article. Much appreciated. i hope all pupils enjoyed their work in the program.