I disagree. MBAs can't run a company. Take a look at Microsoft, Apple, HP. Your customers are your business. Everything else is secondary, including your monetization plan. Plans made by top management because "they know best", don't work. If you don't get input from all your employees, you're just stumbling around in the dark.
Good managers do not make good decisions. Good managers make environments where their employees can make good decisions. The difference from top-down management is that the best decision is out there; management has to find it, not make it. And yes, everyone needs to know everything or you'll never find the best decision. Worst, many managers will think that they know more about the customers than those who talk with them every day. It's this egotism and elitism that screws up companies.
Authored Comments
I disagree. MBAs can't run a company. Take a look at Microsoft, Apple, HP. Your customers are your business. Everything else is secondary, including your monetization plan. Plans made by top management because "they know best", don't work. If you don't get input from all your employees, you're just stumbling around in the dark.
Good managers do not make good decisions. Good managers make environments where their employees can make good decisions. The difference from top-down management is that the best decision is out there; management has to find it, not make it. And yes, everyone needs to know everything or you'll never find the best decision. Worst, many managers will think that they know more about the customers than those who talk with them every day. It's this egotism and elitism that screws up companies.